privacy policy
Everything you need to know about how we handle your data — your privacy made simple.
1. Who We Are
Prospek ("we", "our", "us") is a New York-based B2B outreach agency specialising in cold calling and pipeline building services for businesses across the United States. We operate primarily as an online platform offering outbound calling campaigns, appointment setting, and pipeline management services.
| Company Name | Prospek |
| Registered Address | New York, United States of America |
| Contact Email | hello@prospek.io |
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@prospek.io
2. Information We Collect
We may collect and process the following types of personal information:
| Type of Information | What It Includes |
|---|---|
| Contact Information | Name, email address, phone number, and business name or address |
| Enquiry Details | Information you provide through contact forms, campaign requests, or direct emails |
| Communication Records | Correspondence or messages exchanged for service, campaign, or partnership purposes |
| Website Usage Data | Basic analytical data such as IP address, browser type, and pages visited to help improve our site's functionality |
| Client or Prospect Information | Details necessary to facilitate campaign operations, such as target contact lists, billing details, and campaign briefs |
We do not collect or store any payment card information through our website, as all transactions are handled manually and securely through approved channels.
3. Legal Basis For Processing Your Data
Under applicable US privacy laws and regulations, we process your personal data based on the following legal grounds:
| Legal Basis | How It Applies |
|---|---|
| Legitimate Interests | To respond to your enquiries, provide campaign quotations, and improve our services |
| Performance of a Contract | When entering into a campaign or service agreement with you |
| Consent | For email updates or newsletters (only when you have opted in) |
| Legal Obligations | To comply with tax, accounting, and other regulatory requirements including TCPA compliance for outbound calling campaigns |
4. How We Use Your Data
We use your data for the following purposes:
- To respond to enquiries and provide campaign quotations.
- To manage and fulfil client and campaign relationships.
- To communicate updates, campaign confirmations, or relevant business information.
- To improve our website, content, and client experience.
- To send marketing updates, where you have consented to receive them.
We do not sell or rent your personal data to any third parties.
5. Sharing Your Data
We may share your data only with trusted third parties when necessary to operate our business effectively:
| Third Party | Purpose |
|---|---|
| Campaign Tools and Software Providers | For managing CRM systems, dialers, and campaign reporting platforms |
| Outreach and Calling Partners | To fulfil campaign operations and prospect list management |
| Professional Service Providers | Such as accountants or IT support, bound by confidentiality agreements |
| Legal or Regulatory Bodies | When required by law or to protect our rights |
All partners and service providers who process personal data on our behalf comply with applicable data protection laws including TCPA regulations governing outbound calling in the United States.
6. Data Security
We implement strong security measures to safeguard your data, including:
- Secure email and data storage systems.
- Access control for authorised personnel only.
- Regular monitoring for vulnerabilities and unauthorized access.
In the unlikely event of a data breach affecting your information, we will notify you and the relevant authorities promptly and in accordance with applicable US state and federal data protection regulations.
7. Data Retention
We keep personal data only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Enquiry and Client Data | Retained for up to 6 years after last contact, for business and legal purposes |
| Campaign and Prospect Data | Retained for the duration of the campaign and up to 2 years after campaign completion |
| Marketing Data | Retained until you withdraw consent |
When data is no longer required, it is securely deleted or anonymised.
8. Your Privacy Rights
You have the right to:
| Your Right | What It Means |
|---|---|
| Access | Request access to the personal data we hold about you |
| Rectification | Correct inaccurate or incomplete information |
| Erasure | Request deletion of your data (subject to legal retention requirements) |
| Restriction | Restrict how we process your information |
| Object | Object to specific processing activities, including marketing |
| Data Portability | Request your data in a machine-readable format |
To exercise these rights, please contact us at: hello@prospek.io
9. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to understand visitor behaviour, improve user experience, and ensure our site functions properly.
We use CookieYes to manage cookie consent. When you first visit our site, you'll be asked to accept, reject, or customise your cookie preferences. You can update your choices at any time via the Cookie Settings link in the footer.
| Cookie Type | Purpose |
|---|---|
| Necessary | Essential for the website to function properly — these cannot be disabled |
| Analytical | Help us understand how visitors interact with our site so we can improve performance |
| Functional | Remember your preferences and settings for a better browsing experience |
| Marketing | Used to deliver relevant content and measure campaign effectiveness (only if consented) |
You can also control or disable cookies directly through your browser settings. Please note that restricting certain cookies may affect how our website performs.
10. Jurisdiction and Dispute Resolution
This Privacy Policy is governed by the laws of the State of New York, United States of America. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of the State of New York, United States of America.
11. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect legal, operational, or service-related changes.
The most recent version will always be available on our website.
By using our website or engaging with our services, you confirm that you have read and understood this Privacy Policy.